# Licensing

Before using the software, an acitvation key needs to be activated. This works best if the PC is connected to the internet.

1. After an order is placed, the activation key is created by VIOSO according to the order specification and transmitted to you typically via E-mail.
2. At the first start of  EXAPLAY, the License Wizard shows up:

   <figure><img src="/files/mhimcwABcULcD8JVuKuq" alt=""><figcaption></figcaption></figure>

   The license manager can also be called from the system tray:\
   ![](/files/prtVAMS0IUvjFkfCi6xd)<br>
3. Choose `Activate Your License` and then `Activate Online`:<br>

   <figure><img src="/files/iKT4XldbXVrcGj9MkJVI" alt=""><figcaption><p><br></p></figcaption></figure>

   <figure><img src="/files/BbxRvae1Uaf2ookWk0yz" alt=""><figcaption></figcaption></figure>
4. Klick “Activate your license” and enter the activation key. We recommend to “copy and paste” from a text source to avoid typos:\
   \
   If everything is entered correctly, press the button “Activate”.<br>

   <figure><img src="/files/nbyLZuyyVtoSrZXEc8y5" alt=""><figcaption></figcaption></figure>
5. The activation key now is verified on our license server and locked on the PC. This takes only a few moments until “Your license is activated” is shown:<br>

   <figure><img src="/files/qq47yLzyuPoWmpqVSBsU" alt=""><figcaption></figcaption></figure>
6. Click `Finish` to close the the Activation Wizard.<br>
7. The application automatically starts up. With such an activated license, the Licence Wizard is not shown anymore.<br>

### Good to know: <a href="#id-1062449421-8ngvx9" id="id-1062449421-8ngvx9"></a>

* Hyphens or whitespace don’t matter when handling activation keys. So however you are handling an activation key, just copy\&paste – the licensing system will clear any hypphen, whitespace and probably other characters.

* “Your license failt to activate – the key \[…] expired on \[…]…” – this message indicates, that the license wasn’t a permanent license, but a license e.g. for extended testing. Please contact us to get this resolved


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